Engagement terms
Clear terms for client work.
These general terms explain how Dial8 approaches enquiries and delivery. A signed proposal or agreement contains the binding terms for a specific engagement.
Enquiries and project fit
A project starts with a direct enquiry. Dial8 reviews the business need, intended users, timing, budget and decision-making context before recommending a next step. An enquiry or discovery conversation does not create a binding engagement.
Scope and pricing
Services are quoted in South African rand (ZAR) unless a proposal states otherwise. Pricing is based on the agreed scope, responsibilities, dependencies and delivery plan. Work begins only after the client accepts a written proposal or agreement.
Project ordering and payment
There is no public cart or automatic checkout because Dial8 delivers scoped professional services. The accepted proposal defines the project order, payment milestones, taxes, approved expenses and consequences of delayed payment.
Delivery and fulfilment
Each engagement defines its deliverables, milestones, review windows and target dates. Delivery may include source code, deployed software, design files, documentation or access handover as listed in the proposal. Timing can change when approvals, content or third-party access are delayed.
Client responsibilities
Clients are responsible for timely decisions, accurate content, authorised access, lawful instructions and feedback within agreed review periods. Third-party services remain subject to their own availability and terms.
Changes, cancellation and refunds
Requests outside the agreed scope require a written change or separate quote. Cancellation, rescheduling, deposits and any refund eligibility are governed by the accepted proposal because commitments differ by project stage and reserved capacity.
Intellectual property and support
Ownership, licences, portfolio permissions, warranty periods and ongoing support are defined in the accepted proposal. Pre-existing tools, open-source software and third-party services retain their applicable licences.